Frequently Asked Questions

Your most pressing questions, answered.

General

The official website is mysticnepalstudios.com.

For inquiries, please contact us via our social medias or just Email us.

You can reach our customer service team by emailing business.mystic.nepal@gmail.com.

Yes, our website as well as the website that we built are built with the latest security measures, including SSL encryption, to ensure your information is safe. We are committed to protecting our users' privacy.

Services

Yes, we offer professional website development services. Please contact us for a quote.

Yes, we specialize in creating engaging and high-quality mobile apps for various platforms.

Yes, we build custom web applications to meet your specific business needs.

Yes, we build custom web applications to meet your specific business needs.

Technical Expertise

Our team is proficient in a wide range of modern programming languages, including Python, JavaScript, HTML5, CSS3 and many more.

We primarily use Unity, and Godot Engine for game development, depending on the project's requirements.

We believe in an agile approach, focusing on iterative development, frequent testing, and close collaboration with our clients to ensure the best possible outcome.

Pricing

Our refund policy is based on the terms and conditions of each project. Please refer to your specific contract for details.

Pricing for a mobile game is determined by the complexity, features, and scope of the project. We provide a detailed quote after a consultation to understand your requirements.

Web Development: Service & Cost

The cost varies based on features and complexity. We offer transparent pricing models and can provide a detailed quote after a free consultation to understand your needs.

E-commerce pricing depends on factors like product count, payment gateways, and custom functionalities. Contact us for a tailored estimate.

Yes, we create custom packages to fit your specific requirements and budget. We believe in providing solutions that are right for your business.

The cost of a website redesign is calculated based on the scope of changes, new features, and design complexity. We provide a detailed estimate after evaluating your current site.

Startup budgets can vary widely. We work with you to define a minimum viable product (MVP) to ensure your project stays within a realistic budget while achieving your core goals.

We primarily use a fixed-price model for well-defined projects to ensure transparency and predictability. For more flexible or ongoing work, an hourly rate can be arranged.

Our landing page optimization services are priced on a project basis, taking into account the level of design, A/B testing, and content changes required. We can provide a quote after a brief discussion.

Yes, we require an initial deposit to begin work on any project. The amount and payment schedule will be outlined in your project contract.

We offer various maintenance packages that can be customized to your needs, including security updates, content changes, and technical support. The monthly cost depends on the level of support you require.

Our hosting packages include secure server space, regular backups, SSL certificates, and performance optimization. We ensure your website is always live, secure, and fast.

For large projects, we start with a detailed consultation to understand your requirements, business logic, and technical specifications. We then provide a comprehensive proposal and quote based on our findings.

A typical 5-page website can be completed in approximately 4-6 weeks, depending on the client's responsiveness and the complexity of the design and content.

All our new websites are built with mobile responsiveness included by default. For existing websites, we can provide a quote for retrofitting a responsive design based on the site's complexity.

A basic on-page SEO setup, including title tags and meta descriptions, is included with every website. For in-depth keyword research and comprehensive SEO strategy, we offer separate packages.

When comparing, consider not just the price but the value, including our expertise, portfolio, customer support, and the long-term quality of our work. We provide detailed breakdowns so you can make an informed decision.

API integration costs vary depending on the complexity of the API and the data to be handled. We will assess the project requirements and provide a specific quote for this service.

We offer emergency repair services with expedited, premium rates. Please contact us directly for an immediate assessment and quote for your urgent issue.

We offer flexible payment plans to accommodate different budgets. The specific terms will be discussed and outlined in your contract.

This service is included in our comprehensive website development packages. For standalone setup, we offer a transparent and affordable one-time service fee.

The cost of integrating a payment gateway depends on the complexity and security requirements. We can integrate popular gateways like PayPal, Stripe, and local Nepali payment systems.

Web Development: Technical & CMS

For scalability, we recommend headless CMS solutions like Strapi or Sanity, which separate the content from the presentation layer. For traditional needs, we often use WordPress with custom plugins.

We are proficient in both. We choose the technology stack that best fits the project's requirements, whether it's a flexible WordPress site or a robust custom application built with Python or PHP.

We use a mobile-first approach, ensuring that our designs and code are optimized for mobile devices from the start. We extensively test across various screen sizes and devices to guarantee a seamless user experience.

We use industry-standard security protocols, including SSL encryption, secure payment gateway integration, and regular security audits to protect both the business and its customers' data.

Yes, we have extensive experience creating custom membership portals with user authentication, personalized dashboards, and secure content delivery.

We use a rigorous QA process, including unit testing, integration testing, and user acceptance testing, to ensure the final product is bug-free and meets all project specifications.

We optimize page speed by minimizing HTTP requests, compressing images, leveraging browser caching, and using modern coding practices to ensure a fast and efficient user experience.

Yes, we provide seamless migration services to move your existing website and data to a new platform or server without any downtime or loss of information.

A custom CMS gives you full control over your content and a tailored user interface, making content management faster and more efficient without the bloat of generic platforms.

We build with accessibility in mind from the start, following WCAG guidelines to ensure our websites are usable by people with disabilities, which also improves overall user experience and SEO.

Our team has extensive experience deploying and managing web applications on major cloud platforms like Amazon Web Services (AWS) and DigitalOcean, ensuring scalable and reliable hosting solutions.

We provide a user-friendly custom dashboard with clear instructions. We also offer training sessions to ensure you are comfortable managing your website's content.

Yes, our front-end team is highly skilled in modern frameworks like React and Vue.js to build dynamic, fast, and interactive user interfaces for web applications.

We use Git for version control, with repositories hosted on platforms like GitHub or GitLab, to ensure a collaborative, organized, and trackable development workflow.

We can seamlessly integrate marketing tools like HubSpot by implementing tracking codes and setting up custom forms, ensuring your marketing efforts are aligned with your website's functionality.

Yes, we have experience building global-ready websites with features for multiple languages and currencies, allowing you to serve a diverse audience effectively.

Wireframing and prototyping are crucial first steps in our design process. They allow us to map out the user flow and structure of the website, ensuring a smooth and intuitive experience before we begin visual design.

We use various caching strategies, including browser, server-side, and CDN caching, to reduce server load and improve website speed for returning visitors.

Yes, we provide detailed technical documentation for all custom development projects. This includes information on the code structure, APIs, and maintenance guidelines.

We use a structured and scalable approach to database design, focusing on normalization, indexing, and query optimization to ensure high performance and data integrity for large-scale applications.

Video Editing: Commercial & Cinematic

Yes, we specialize in cinematic video production, from concept and scripting to professional shooting and editing, to create compelling brand stories that resonate with your audience.

The timeline for a 3-minute video depends on the raw footage, complexity of editing, and client feedback. Typically, it takes about 1-2 weeks from the start of the editing process to the final cut.

You can find our explainer video portfolio on our website under the 'Work' or 'Portfolio' section. We showcase a variety of animated and live-action explainer videos.

A commercial video is typically a short, direct advertisement aimed at selling a product or service. A brand story video is a more narrative piece that builds an emotional connection by sharing the company's values and mission.

You can contact us directly with your documentary project details, including the amount of footage, project length, and desired style. We will then provide a customized proposal and quote.

Yes, we have a professional team that provides on-site video production services throughout the Kathmandu Valley and other parts of Nepal.

For YouTube, we recommend 16:9 aspect ratio and for Instagram Reels, we recommend a 9:16 aspect ratio to optimize for mobile viewing. We can provide video in any required format.

Video content can increase sales by building trust, showcasing products effectively, improving SEO, and driving traffic through engaging social media campaigns.

We focus on creating a narrative arc that connects with viewers. Our process involves understanding your brand's core message and crafting a story that is both compelling and memorable.